What are chatbots and how do they work?

• Chatbots are software apps that allow intelligent conversations with a company’s customers.
• Chatbots run on a handful of different platforms.
• Chatbots can accept and process payment, schedule calendar events, trigger text and email notifications, access and update CRMs and perform just about any task connected to the web.
• Customers start conversations with chatbots by clicking on a connected link, clicking on an ad in Facebook, using a, “Hi, how can I help?” chat bar on a website, scanning a Messenger code or pressing the ‘Send Message’ button on a company’s FB page.
• Chatbots are programmed to have conversations with customers and incorporate logic to make the engagement more natural.
• Chatbots incorporate ‘Machine Learning’ and get smarter the more people interact with them.
• Chatbots are the culmination of advances in Artificial Intelligence, Natural Language Processing and Machine Learning.